Saturday, May 18, 2013
Run SPcollects on Clariion - Basics
SPcollects contain detailed log and configuration data for a CLARiiON Storage Processor. These are used by EMC Support to diagnose faults and configuration problems. Gathering these files when creating a Service Request is highly recommended to troubleshoot a problem. SPcollects should also be retrieved when gathering data for a performance analysis, along with NAR files.
An SPcollect has the filename format of:
Serial Number _ SP A/B _ Year_Month_Day _ Time _ signature _data.zip
A file that ends with runlog.txt, indicates that an SPcollect is still running and this will disappear once the SPcollect file completes.
Step:1 Open a command prompt on the Management Station.
Windows: cd c:\program files\emc\navisphere cli
Unix: export PATH=$PATH:/opt/Navisphere/bin
Step:2 Run SP collect
naviseccli -h <SP_IP_address> spcollect
This starts the SPcollect script.
Wait at least 10 minutes for the SPcollects to run, before attempting to retrieve them.
Step: 3 Verify
naviseccli -h <SP_IP_address> managefiles -list
This will list the files created by SPcollect.
Step:4 Copy the files to management station
naviseccli -h <SP_IP_address> managefiles -retrieve
This will display the files that can be moved from the SP to the Management Station.
Enter files to be retrieved with index separated by comma OR by a range OR enter 'all' to retrieve all file OR 'quit' to quit
Step:5 Upload to EMC support
Windows: Very intuitive
Unix: Use Winscp to copy from management station to local work station and upload to EMC suppport